Cruise Lines Flee Hurricane Milton, Theme Parks Close: What Travelers Need to Know

Zachus Travel
6 min readOct 8, 2024

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As Hurricane Milton strengthens, potentially becoming a historic Category 6 storm, much of Florida is evacuating. Coastal cities, including Tampa, face the brunt of this massive storm, and Florida is once again dealing with the tragic reality of hurricanes just weeks after Hurricane Helene hit the state. What makes this situation even more complex is how cruise lines, including Carnival and Virgin Voyages, are rerouting ships to safety, adding another layer of logistical strain. To top it off, major theme parks like Disney World and Universal Studios are preparing for temporary closures.

Cruise Lines Flee to Safety: How to Manage Cruise Disruptions

As Hurricane Milton approaches, several cruise lines have been forced to alter their routes, delay departures, or cancel itineraries entirely to outrun the storm. It’s a frustrating situation for travelers who’ve been planning their vacations for months, but safety is the top priority for cruise lines as they navigate these uncertain waters. Here’s a breakdown of how some of the biggest cruise lines are handling the situation, along with the best ways to contact them to rebook or get more information:

Carnival Cruise Line

Carnival is one of the most popular cruise lines in Florida, with frequent sailings from Tampa, Miami, and Port Canaveral. In light of Hurricane Milton’s projected path, Carnival has rerouted or canceled several upcoming voyages. The company has assured passengers that they will work with them to rebook trips or provide refunds, depending on the circumstances.

  • How to Contact Carnival:
  • Phone: 1–800–764–7419
  • Email: customerservice@carnival.com
  • Website: Carnival.com
  • Carnival’s customer service is working around the clock to help travelers reschedule. Keep in mind that wait times might be long due to high demand, but be patient. The team is committed to making sure your concerns are addressed, even under these challenging conditions.
  • Tips for Passengers:
    Carnival understands that the situation is out of everyone’s control. Be sure to check your email regularly for any updates about your cruise and keep your booking number handy when you call customer service to expedite the process.

Royal Caribbean

Royal Caribbean is also making adjustments to its cruise schedules to ensure the safety of passengers. Ships leaving from Miami, Fort Lauderdale, and Tampa have been rerouted, with some cruises canceled. Royal Caribbean is offering rebooking options and future travel credits for those affected.

  • How to Contact Royal Caribbean:
  • Phone: 1–866–562–7625
  • Email: guestrelations@rccl.com
  • Website: RoyalCaribbean.com
  • Like other cruise lines, Royal Caribbean is dealing with an overwhelming number of customer inquiries. You might experience delays when calling, but customer service agents are working tirelessly to ensure all passengers are taken care of.
  • Tips for Passengers:
    Keep an eye on the Royal Caribbean app for real-time updates regarding your itinerary. This app is a great way to stay informed without having to wait on hold for customer service.

Norwegian Cruise Line

With several ships based out of Miami and Tampa, Norwegian Cruise Line is facing major disruptions from Hurricane Milton. The company has rerouted ships away from the storm’s path and is working with passengers to reschedule or issue refunds.

  • How to Contact Norwegian Cruise Line:
  • Phone: 1–866–625–1164
  • Email: customerservice@ncl.com
  • Website: NCL.com
  • Norwegian has been proactive in reaching out to travelers, but if you haven’t heard anything yet, don’t hesitate to get in touch.
  • Tips for Passengers:
    Norwegian often sends updates via text or email, so make sure your contact information is up to date. Also, if you booked through a travel agent, they might have better access to quicker resolutions and alternatives for your vacation.

Virgin Voyages

As one of the newer cruise lines in the market, Virgin Voyages has captured attention with its unique offerings. However, like other lines, they are not immune to the disruptions caused by Hurricane Milton. Several sailings out of Miami have been affected, and Virgin Voyages is offering flexible rebooking options.

  • How to Contact Virgin Voyages:
  • Phone: 1–954–488–2955
  • Email: sailorservices@virginvoyages.com
  • Website: VirginVoyages.com
  • Virgin is offering full refunds or future cruise credits for affected passengers. Their customer service is relatively new but known for being very accommodating.
  • Tips for Passengers:
    Virgin Voyages often sends updates via their app or website. Make sure to check these resources regularly. Additionally, their Sailor Services team is working overtime to ensure passengers are well-informed and options for rebooking or refunding are clear.

How to Adjust Your Plans and Stay Calm

While cruise disruptions can be frustrating, especially after months of planning, it’s important to remember that the safety of passengers and crew is the number one priority. Here are some steps you can take to adjust your travel plans smoothly:

  1. Check Your Insurance Coverage:
    If you purchased travel insurance, now is the time to review your policy. Many travel insurance plans cover trip cancellations due to natural disasters like hurricanes. If you didn’t get insurance directly through your cruise line, check your credit card benefits or reach out to your travel agent. Some credit cards offer trip interruption or cancellation coverage as part of their perks, which could save you money and help you reschedule.
  2. Stay Flexible:
    Be prepared for rerouting, delays, or even cancellations. Cruise lines are trying to get passengers the vacation they paid for, but sometimes weather forces adjustments that are beyond anyone’s control. By staying flexible, you’ll have a better experience when rescheduling or accepting future cruise credits.
  3. Be Patient and Kind:
    Customer service agents are overwhelmed as they deal with the hurricane’s impacts. Remember, they are trying to help you, and a little kindness can go a long way. Keep in mind that they didn’t cause the storm, and they want to ensure you have the best possible outcome. Patience will not only help the process go more smoothly but also show appreciation for those working through this stressful time.
  4. Stay Informed:
    Sign up for alerts from your cruise line. Whether it’s through their app, text messages, or email notifications, staying up-to-date on your cruise’s status will help you make faster decisions if changes occur.

Theme Parks Close in Preparation for Hurricane Milton

Along with cruise lines, Florida’s famous theme parks are also taking action to protect visitors and staff. Disney World, Universal Orlando, and SeaWorld have announced plans to temporarily close as Hurricane Milton approaches. These closures are intended to prevent large crowds from being trapped in dangerous conditions, and reopening will depend on the extent of the damage and how quickly the storm passes.

Visitors with planned vacations should monitor the parks’ official websites and social media channels for reopening updates. Many theme parks are offering refunds or rescheduling options for tickets purchased during the closure period.

Prayers and Support for Florida and Beyond

Hurricane Milton’s rapid intensification into a possible Category 6 storm has left Florida and its neighboring states in a state of uncertainty and fear. After already being hit hard by Hurricane Helene just weeks ago, Floridians are once again facing the threat of massive destruction, and the emotional toll is overwhelming.

We’re hoping and praying that Hurricane Milton weakens significantly before making landfall. A Category 6 would bring unimaginable devastation to Florida’s coasts, while a Category 1 or 2 would be far more manageable. Our thoughts are with the people of Florida, Georgia, South Carolina, and all those in the path of this dangerous storm.

As travelers and locals alike scramble to make last-minute adjustments, let’s all remember that the most important thing is everyone’s safety. Cruise lines, airlines, and theme parks are doing everything in their power to ensure travelers are well taken care of, and with some patience and flexibility, you’ll eventually get the vacation you’ve been looking forward to.

Stay safe, Florida — our hearts and prayers are with you. May God have mercy on all those affected.

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Zachus Travel
Zachus Travel

Written by Zachus Travel

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